FAQ

PRODUCTS AND GUIDE TO SIZES

What is the composition of the garment?

In each product info, there is a brief description showing the composition of the garment.

How can I wash it?

To make sure the items you purchase last a long time and maintain their beauty, always check the label on the garment and contact us for more details.

How do I choose the size for me?

We advise you to take the size guide as reference.

 

PURCHASE ONLINE

How can I place an order?

Buying on Moschino Store is fast and immediate. You can complete a purchase without registering. We advise you however to create an account to accesses more updates that are dedicated to our customers.

Search for articles

You can use the search function of the site to make your search more precise.

Product information

In each product page you can view all the information relating to the item (description, composition, size) and, by clicking on the product image, enlarge it to view all the details.

How to buy

To purchase a product at Moschino Online Store:

  1. select the color and size of the item from the available combinations from the product sheet
  2. add the product to cart
  3. if you decide to continue shopping, you can view the contents of your shopping cart at any time by clicking on the icon at the top right of the screen
  4. click on the cart icon and decide when to proceed with the order
  5. if you are a registered user you can log in or continue as a guest and enter the shipping address and billing address
  6. select payment method and enter payment details
  7. check that the details entered are correct and confirm

You will receive a confirmation email containing the details of the order.

What are they and how does the promotional code work?

In occasions there will be discount codes provided to take advantage of special promotions, we sometimes send promotional codes to customers and we encouraged users to subscribe us so they can get the updates.

I have a promotional code, how can I use it?

If you have received a promotional code, all you have to do is insert it on the order completion page: the discount will be calculated and displayed automatically.
Please check that the discount has been applied before closing the purchase.
Remember to enter the promotional code when the order is finalized as it will not be possible to add it later.
If, after checking, your code does not work, get in touch with our Customer Service.

We also remind you that promotions and discounts in some cases are not cumulative or are not valid for some
categories of products; check the conditions of the promotion on the communication received.

 

MY ACCOUNT

How do I register?

Creating an account is easy and free! You can click this link, and enter the required information and choose a password.

Do I need to be registered to buy on the Moschino Online Store?

You do not need to be registered to buy but you will not be able to view the orders placed in your private area.

How can I change my account info?

To change your details, log in to your My Account by entering your email and password.
By clicking on "Edit" you can update the data you want.

 

How can I delete my account?

We're sorry you want to leave us! Remember that your My Account is free and allows you to make purchases easily, take advantage of promotions and exclusive discounts.
If you still want to deactivate your My Account please contact our Customer Service confirming your personal data and email address with which you registered. Once we receive this information, we will deactivate your My Account
and send you an email to confirm that it has been closed.

 

NEWSLETTER

How can I sign up for the newsletter?

You can sign up from the Home Page, by entering your email address, or directly when registering in My Account.

How can I cancel my newsletter subscription?

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails.
It may take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.

 

ORDERS AND SHIPMENTS

How can I verify that my order is confirmed?

If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

Can I cancel or change the order (add or delete items)?

Once the order is concluded, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with the possible exchange.
For a return in case of termination, please see the instructions on our Conditions of Sales.

Delivery and Shipping Time

Once the order is concluded, it is not possible to change shipping and delivery times.
For all details of delivery time and costs, please see our Conditions of Sales.

How can I track the shipment of my order?

Please refer to the confirmation email to learn about the status.

More than 24 hours have elapsed and I have not received the order confirmation email; what should I do?

If you see the confirmation message at the time of purchase, we recommend checking the spam folder. If you do not find the order confirmation email, contact our Customer Service.

What are the available payment methods?

We are accepting American Express, Apple Pay, Google Pay, Master, Visa, and Shopify Shop Pay.

In case of garment defects, who should I contact for assistance?

We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.
Please contact our Customer Service email once you have received your product.

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