Shipping & Return

Please review the order carefully before you confirm your order, no cancellation or amendment can be done after confirmation of order placement. 

Only accept credit card payment and full deduction is required once the order is confirmed. Payment upon goods collection is not accepted.

Please ensure that the personal data you provide is accurate to ensure that you will receive all notification or email successfully.


SHIPPING

Free delivery within Hong Kong & Macau.

We aim to deliver your order within 48 hours.

Due to the current COVID19 situation, we may, on occasion have limited delivery slots to dispatch your order(s) and seek your kind understanding should there be a slight delay in your order(s). If you have not received your item in 2 weeks from your order date, please contact us by email at cs@moschino.bluebell.com.hk or by phone at +852 2968 7420.

We do not ship to multiple addresses for one order. We are unable to deliver to Post Office boxes or forwarding addresses.

 

RETURN & EXCHANGE

If you are not fully satisfied with the goods you have received, please contact us within 7 days of receipt for the next steps by email at cs@moschino.bluebell.com.hk or by phone at +852 2968 742.

Please check goods thoroughly upon delivery before removing any attached tags (including security tag) and before disposing of any original packaging. All returned items must be unworn, unwashed, undamaged and unused, complete with original tags and/or original packaging if applicable. All defectives not raised within 7 days of receipt are considered acceptable by you.

We regret that exchanges do not apply to several types of good such as sunglasses, scarves, belts, inner-wear, and swimwear due to hygiene reasons. Kindly contact us for more information.

Sale items cannot be exchanged.

Returns that do not meet our above policy will be sent back to you at your own cost.

All exchange is subject to proof of purchase with original invoice attached together with all original and undamaged packaging.

 

REFUND

For the returned Products, once we confirm that the return conditions and requirements are met, we will process the refund of the actual amount paid by you and received by us for the Product within 14 business days after we receive the returned Product(s).  However, we have the right to only partially refund you the amount if your returned Products were bought together with other Products that entitled you to enjoy our threshold promotions or offers;

The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days.

If the return does not meet the return conditions or requirements, we will contact you and return the Product(s)to you at your cost.


BLUEBELL FASHION PRIVILEGE PROGRAMME

Members of Bluebell Fashion Privilege Programme can earn blue points upon purchase.

The member discount, coupons, point redemption are not eligible.

The Company reserves the right to change, add, or remove these terms and conditions at any time without prior notice.

In case of disputes, BLUEBELL HONG KONG LIMITED reserves the right of final decision.

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